At the request of the company, the customer must provide all information allowing the material realization of the removal, as well the place of loading as that of the delivery (conditions of access for the personnel and the vehicles, possibility of parking, work in progress and all other particularities). The customer is informed in advance of the additional costs that he may have to bear in the event of missing or inaccurate information. The customer must also indicate the objects whose transport is subject to special regulations (wines, alcohol, weapons, etc...), the possible administrative formalities being at his expense. A free estimate describing the characteristics of the planned operation is provided by the company to the customer. It defines the particular conditions which complete the present general conditions. If the volumes indicated on the quote at the time of booking are modified, it is agreed that the client will inform the company at least 48 hours before the pick-up date. The quote will be updated and the pick-up maintained within the limit of the volumes still available.
ARTICLE 4 - Postponement and cancellation of the contract
Unless otherwise stipulated in the special conditions, any sums paid in advance are considered as deposits. Except in cases of force majeure :
- In case of postponement or cancellation by the customer, the deposit is not refunded.
- In the event of postponement or cancellation by the company or its default, the professional shall refund double the amount.
Any postponement or cancellation of the date of execution of the contract (without deposit) by the customer (except in cases of force majeure),
gives rise to an indemnity for the benefit of the company. It corresponds to 30% of the price excluding VAT of the accepted quote.
ARTICLE 5 - "Damage" Coverage
The company has the option to offer the customer the option of opting for a so-called "MUST damage" guarantee designed to secure the furniture against certain risks for which it does not legally assume any responsibility. The cost of this guarantee is notified to the customer, who has the option of choosing it or not.
ARTICLE 6 - Indefinite time limit for execution
If, at the customer's request, no date or formal period of execution is set, the customer may send a formal notice by registered letter to the company, in the event that the company has not carried out the transport within a normally foreseeable period. As from this formal notice, the company has a period of ten days to carry out the agreed operation. If it fails to do so, within the ten-day period and except in cases of force majeure, the contract shall be deemed to have been terminated by the company and the sums paid shall be refunded.
ARTICLE 8 - Intellectual Property
All technical documents provided to the buyers remain the exclusive property of the company, the sole owner of the intellectual property rights to these documents. Purchasing customers undertake not to make any use of these documents that may infringe the supplier's industrial or intellectual property rights and undertake not to disclose them to any third party.
ARTICLE 9 - Language of the contract
The present general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
II - ORDER AND PAYMENT TERMS AND CONDITIONS
ARTICLE 10 - Order and quotation
By order, we mean any order relating to the services listed in the seller's price list, and accepted by him, accompanied by the payment of any deposit that may be required once the order has been placed. Any order received by the seller is considered firm and final. It entails full and complete adherence and acceptance of the present general terms of sale and payment obligation. For the services giving rise to the establishment of a preliminary estimate, the sale will be considered final only after the service provider has established it and sent the buyer confirmation of acceptance of the order.